pjok2's Privacy Policy

1. Introduction

pjok2 is a trusted online gaming platform in Bangladesh. Protecting the privacy of our users is one of our primary responsibilities. This Privacy Policy ("Policy") describes what information we collect, how it is used, and how it is kept secure when you use pjok2's website, mobile platform, or any other digital service.

Please read this policy carefully. By continuing to use our services, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please stop using our services and contact us.

2. Data Collection

pjok2 collects your information in two main ways — (a) information you provide directly, and (b) information collected automatically.

2.1 Information You Provide

When you create an account, process a transaction, or contact us, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Financial information — bKash, Nagad, Rocket, or Upay account numbers or bank account details (for deposits and withdrawals only)
• Identity verification documents (national ID or passport details)
• Username and password (stored in encrypted form)
• Details of support requests or complaints

2.2 Automatically Collected Information

When you visit or use our platform, the following technical information may be collected automatically:

• IP address and device information (model, operating system)
• Browser type and version
• Visit time, date, and duration of use
• Navigation paths on the platform and information about pages clicked
• Internet connection type and speed

3. Data Use

pjok2 uses collected information for the following legitimate purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Detecting and preventing fraud, money laundering, and other illegal activities
• Providing you with a personalized gaming experience
• Resolving technical issues and improving the platform
• Providing customer support services
• Meeting applicable legal obligations
• Informing you about new bonuses, promotions, and offers (with your consent)

4. Cookies & Tracking Technologies

pjok2 uses cookies and similar tracking technologies to improve your user experience. Cookies are small data files stored in your browser.

4.1 Cookies We Use

• Essential Cookies: Required for the core operation of the platform. Without these, login sessions and transactions are not possible.
• Functional Cookies: Remember your preferred language, theme, or settings.
• Analytics Cookies: Help analyze site usage patterns, which are used to improve services.
• Security Cookies: Used to detect fraud and protect accounts.

4.2 Cookie Controls

You can control or disable cookies by changing your browser settings. Keep in mind that disabling essential cookies may disrupt many important functions of the platform.

5. Data Sharing & Disclosure

pjok2 never sells, rents, or shares your personal information with third parties in an unauthorized manner. However, information may be shared in the following specific circumstances:

5.1 Service Provider Partners

Minimum necessary information may be shared with trusted third parties to complete specific tasks such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technical infrastructure, or fraud prevention services. These partners operate under our strict data confidentiality agreements.

5.2 Legal Obligations

If we are required to disclose information through legal proceedings, court orders, government directives, or legitimate requests from regulatory authorities, we may disclose information in accordance with applicable law.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user data may be transferred. In such cases, we will provide advance notice and ensure that the new entity is also bound by this privacy policy.

6. Data Security Measures

pjok2 adopts industry-standard security measures to protect your information. Our security framework includes:

• SSL Encryption: All data transmission between you and our servers is secured through SSL/TLS encryption.
• Data Encryption: Stored sensitive information — particularly financial and identity-related data — is kept in encrypted form.
• Access Controls: Only authorized staff can access your information for specific tasks.
• Two-Factor Authentication: An additional verification layer is available to protect your account.
• Security Audits: Vulnerabilities are identified and resolved through regular system checks and security audits.
• Firewall & Intrusion Detection: Unauthorized access attempts are monitored and blocked in real time.

7. Data Retention Period

pjok2 retains your personal information only for as long as necessary. Retention periods depend on the type and purpose of the information:

• Account Information: Retained while your account is active. Even after account closure, certain information may be kept for a specified period to meet legal obligations.
• Financial Transaction Records: Retained for the period required under financial regulations.
• Communication & Support Records: Kept for a specified period for customer service improvement and dispute resolution.
• Technical Log Data: Generally retained for a short period for security and analytics purposes.

Once retention is no longer needed, we securely delete or anonymize your information.

8. Your Rights

As a pjok2 user, you have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide the information within a reasonable time after verification.

8.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may not be deletable due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. We will act promptly upon receiving your request.

8.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. Identity verification may be required to process your request.

9. Protection of Minors

pjok2's services are for users aged 21 and above only. We do not knowingly collect personal information from minors.

An age verification process is followed at the time of account registration. If a person under the age of 21 somehow enters our system, we will delete the relevant information and close the account as soon as it is identified.

10. Changes to the Privacy Policy

pjok2 may update this privacy policy from time to time. The policy may change due to service improvements, legal changes, or business requirements.

For any significant changes, we will send a notice to your registered email or display a notification on the platform. Continuing to use our services after changes are made will be considered acceptance of the updated policy.

The date of each update will be noted at the top of this page as "Last Updated". Previous versions of the policy will be provided upon request.

11. Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy or the management of your information, please contact us through the following:

• Email: [email protected]
• Live Chat: Active 24/7 — support available in Bengali and English

We will review your complaint as soon as possible and work to ensure a satisfactory resolution. pjok2 believes that transparency and trustworthiness are the foundation of a lasting relationship.